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Report Cyber Crime in India Online

Written by Anuraag Singh ~ Modified: 29-12-2022 ~ Fraud Management ~ 4 Minutes Reading

national helpline to report cybercrime anuraag singh

The year 2020 confined almost everyone to their houses. With people either working or studying from home, the dependence on digital technologies increased significantly.

This is the reason why, so many offenses like robbery, crimes against women, children, or senior citizens are falling and those related to the cyber marketplace mushrooming.

According to a report by National Crime Records Bureau (NCRB), the number of cybercrimes reported cases rose from 44,735 to 50,035 in 2020.

This highlights that almost every second person in India would have been targeted by a cyber fraudster.

Thus, to prevent the loss of hard-earned money of the citizens of India due to cyber frauds, the Ministry of Home Affairs on April 1, 2021, soft-launched a National Helpline for Cyber Scam – 155260.

report cyber crime onine india

Along with that, The Citizen Financial Cyber Fraud Reporting and Management System was released to report cybercrimes.

Certainly, this launch will help in fulfilling the commitment of the Modi Government to provide a ‘safe and secure digital payments eco-system.’

The Indian Cyber Crime Coordination Center (I4C) has made the helpline number and the platform operational, under the scheme of the Ministry of Home Affairs.

If you need help of cyber expert to solve your case, then you can also take help of Anuraag Singh cyber expert from India.

The Citizen Financial Cyber Fraud Reporting and Management System

The Cybercrimes / cyber frauds reporting platform is developed in-house, under the I4C scheme. Also, it will assist in bringing active support and collaboration from the Law Enforcement Agencies, Banks, and Financial Intermediaries.

This counts the Reserve Bank of India (RBI), all major banks, Payment Banks, Wallets, and Online Merchants.

financial cyber fraud reporting

Helpline Number to Report Cyber Frauds – How Does it Work?

In the section below, we will provide you with all of the helpline numbers. Additionally, you can learn what to do if you become a victim of cybercrime by watching this video.

The Helpline number and the platform work on the given steps:

1. First of all, the victims of cyber fraud need to contact their respective state police on Helpline Number 155260.

2. The Police operator records the fraud transaction details and the caller’s personal information. He then submits the information in the form of a Ticket to the Citizen Financial Cyber Frauds Reporting and Management System.

3. The Ticket is then handed on to the appropriate Banks, Wallets, Merchants, etc. depending on whether they are the victim’s bank or the wallet where the fraudulent money is sent.

4. Afterward, an SMS is also provided to the victim with the complaint’s acknowledgment number and a request to submit full details of the fraud on the National Cybercrime Reporting Portal (https://cybercrime.gov.in/) within 24 hours, using the acknowledgment number.

5. The related bank will then view the ticket on its dashboard on the Reporting Portal. Then it verifies the information in its internal systems.

6. If the fraudulent money is still accessible, the bank places it on hold, i.e. preventing the fraudster from withdrawing it. The bank escalates the ticket to the next bank to whom the money has been transferred if the deceitful money has been transferred to another bank.

7. This process continues until the money is protected from reaching the swindlers.

report cybercrime onine india

You can Also Read: How to Trace SMS Header / Short Codes

States in Which the Helpline Number & Portal for Cyber Frauds is Applicable

The Helpline number and platform are soft-launched in 7 States and Union Territories.

They are:

1. Chhattisgarh
2. Delhi
3. Madhya Pradesh
4. Rajasthan
5. Telangana
6. Uttarakhand
7. Uttar Pradesh

This covers more than 35% of India’s population.

What is the Outcome of the Launch?

In a span of 2 months from the launch of Helpline Number 155260, it was successful in saving more than Rs.1.85 crore of swindled money from reaching the hands of criminals.

Delhi and Rajasthan alone were able to save Rs.58 lakh and Rs.53 lakh respectively.

Another Step Towards Our Fight Against Cyber Frauds: Uttarakhand State Police recently organized Devbhoomi Cyber Hackathon and Got Solutions to Mitigate Cybercrimes.

Present Situation

Presently, the National Helpline Number to report cybercrime / cyber frauds and the Platform has integrated all the major public and private sector banks.

The reputable ones include:

State Bank of India, Punjab National Bank, Bank of Baroda, Bank of India, Union Bank, IndusInd, HDFC Bank, ICICI Bank, Axis, Yes Bank, and Kotak Mahindra Bank.

It has also linked all the major wallets and merchants like PayTM, PhonePe, Mobikwik, Flipkart, and Amazon to it.